Policies

Thank you for visiting The Artisan Gemstone Jewelry Site.

Your complete satisfaction is our #1 priority.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, you can be assured that it will only be used in accordance with this privacy statement.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We are not supplied with any information by our vendors regarding your payment method.

The only information we receive is your name, shipping address, phone number and email address along with your order details. For information with regard to their privacy policy, you can click here to view PayPal’s payment policy.

Orders are shipped via USPS Priority Mail with delivery confirmation for $4.95 per order. Orders over $49.99 ship free. Items are shipped promptly, usually within 2 business days.

We only ship within the USA. When you complete your shipping information at check out, you will be transferred to PayPal’s secure server to enter your payment details.

PayPal accepts all major credit cards, bank cards and process you order and notify us instantly. We will also accept a check or money order but you need to contact us for the details.

Once your order has been received and payment has been verified, it will be carefully packed and shipped within 2 business days by USPS Priority Mail.

If the ordered item is out of stock, we will contact you immediately to notify you of the expected ship date. If you require the item to be a certain size, please contact us prior to placing your order with your needs. Not all items can be modified.

All the materials used to create an item are carefully handpicked to assure that they are of the highest quality available. The jewelry pieces are designed and handcrafted one at a time. Because the gemstones and crystals will vary in color, shape and size, no two items will ever be identical making them unique.

All of the jewelry pieces come with a 30 day guarantee against defects and breakage. In the unlikely event you experience a problem, contact us with the details so we can provide you with the necessary information for the return.

The item must be returned in the original packaging which it was received in with no missing pieces. We will then repair or replace the item and return it to you at no charge. After 30 days you can still return an item for repair such as re-stringing for a small charge plus shipping.

There is no guarantee for items that show signs of abuse or damage resulting from improper care. Treat it like anything else that you cherish and it will last you for many years to come.

Our genuine gemstone handcrafted jewelry makes a great gift. Once you have one of our fine pieces of jewelry in your possession, we know you are going to love it and return to shop for other items for yourself, friends and family.

Thank You Again